Privacy Policy

Darlene DeMoss LLC
Doing Business As The Hope Collective
Website: www.thehopecollective.com

Effective Date: March 5, 2026

Introduction

Darlene DeMoss LLC, doing business as The Hope Collective ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit www.thehopecollective.com (the "Website"), purchase our services, interact with our AI-powered tools, or communicate with us via email, phone, or SMS/text messaging.

By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.

INFORMATION THAT WE COLLECT

PERSONAL DATA

Personal Data includes information that can identify you, including:

Name

Mailing address

Email address

Telephone number

Demographic information

You voluntarily provide this information when you:

Register on our website

Purchase services

Complete forms

Interact with AI tools

Subscribe to SMS messages

Participate in training, surveys, or promotions

Refusal to provide certain information may limit access to services.

DERIVATIVE DATA

We automatically collect:

IP address

Browser type

Device type

Access times

Pages viewed

We may use cookies, tracking pixels, and analytics tools.

VOICE AND AI INTERACTION DATA

When interacting with our AI voice agents or AI text systems, we may collect:

Voice recordings

Transcripts

Interaction logs

Contextual communication data

This information is used to:

Provide requested services

Improve AI system performance

Conduct quality assurance

Enhance security

You may withdraw consent by contacting us at [email protected].

FINANCIAL DATA

Payment data is processed by third-party processors, including:

Stripe

PayPal

Intuit

We do not store full payment card information on our servers.

SOCIAL NETWORK DATA

If you connect via social media platforms, we may access public profile data depending on your privacy settings.

MOBILE DEVICE DATA

We may collect:

Device ID

Device type

Operating system

Location data (if permission granted)

SMS / TEXT MESSAGE DATA COLLECTION

If you opt in to receive SMS communications from Darlene DeMoss LLC, doing business as The Hope Collective, we collect:

Your mobile phone number

Date and time of consent

Consent method (form, checkbox, etc.)

Message delivery and interaction data

We use this information solely to provide the messaging services you have opted into.

HOW WE USE YOUR INFORMATION

We may use your information to:

Create and manage your account

Deliver services

Process transactions

Send service updates

Send marketing communications (if consented)

Provide AI-powered support

Conduct quality assurance

Prevent fraud

Comply with legal obligations

SMS / TEXT MESSAGE PRIVACY

Darlene DeMoss LLC, doing business as The Hope Collective may send SMS messages including:

Appointment reminders

Service notifications

Order updates

Customer support communications

Promotional offers (only if marketing consent is provided)

Message frequency varies depending on your interaction with our services.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message. After sending STOP, you will receive confirmation and will no longer receive SMS messages.

For assistance, reply HELP or contact:
[email protected]

MOBILE DATA NON-SHARING DISCLOSURE

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

LIMITED SHARING WITH SERVICE PROVIDERS

We may share information with trusted third-party service providers solely for business operations, including:

Payment processors

Email service providers

Website hosting providers

SMS aggregators

HighLevel (GoHighLevel) CRM platform

AI service providers

These providers are contractually required to safeguard your information.

DATA SECURITY

We implement:

SSL encryption

Secure server hosting

Restricted internal access controls

Encrypted storage of sensitive data

AI system safeguards

Routine security audits

However, no system can guarantee absolute security.

DATA RETENTION

We retain personal data only as long as necessary for:

Business operations

Legal compliance

Contractual obligations

Dispute resolution

AI interaction data may be retained for service improvement and quality assurance.

You may request deletion of your data by contacting us.

YOUR RIGHTS

You may:

Request access to your data

Correct inaccuracies

Request deletion

Withdraw consent

Opt out of marketing communications

Request human review of AI-based decisions

Requests may be submitted to:
[email protected]

CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents may request:

Disclosure of collected data

Deletion of data

Confirmation that data is not sold

We do not sell personal data.

HIPAA COMPLIANCE STATEMENT

If we process protected health information (PHI) on behalf of healthcare providers, we comply with HIPAA requirements including:

Limited use and disclosure

Secure storage

Encryption safeguards

Business associate agreements

Minimum necessary data standards

AI safeguards for PHI processing

CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13.

CONTACT INFORMATION

Darlene DeMoss LLC, doing business as The Hope Collective
3949 Elite Street
Bowie, Maryland 20716
United States

Email: [email protected]